- Sector :
- Wedding & Events Venue
- Location:
- Douglas, Isle of Man
- Features:
- Tab management, split bills, lightning-fast EPOS, real-time access
- Results:
- Faster service, happier guests, smoother staff operations
Vision & Context
Creating a service experience that matches the setting
Woodbourne House is one of the Isle of Man’s most elegant and well-regarded venues. Set within historic surroundings, it hosts a wide range of events throughout the year. These include weddings, private celebrations, corporate functions and formal dining.
Each event differs in character, scale and pace. However, they all share the same expectation: a smooth, professional experience delivered with care.
Guests arrive to celebrate, connect and enjoy themselves. Behind the scenes, teams work hard to ensure everything runs effortlessly. From the first drink poured to the final bill settled, every moment matters.
In hospitality settings like this, service is inseparable from reputation. Small details matter. Confidence behind the bar matters. The ability for staff to move naturally between guests, tables and spaces matters. When service flows well, it fades into the background and allows the venue itself to shine.
Over time, Woodbourne House has built a strong reputation for delivering memorable events. As the schedule became more diverse and demanding, there was a clear desire to ensure supporting systems matched guest expectations.
The aim was simple. Support staff with tools that feel modern, intuitive and dependable. Create a foundation that allows the team to focus fully on delivering exceptional events.
Challenges
Maintaining flow during busy events
In an events-led hospitality environment, service demand can rise quickly and unpredictably. During weddings, private functions and corporate events, large numbers of guests often converge on the bar at the same time, creating intense peaks that test both staff and systems.
At busy moments, queues would build rapidly. Managing multiple tabs across different tables and spaces became increasingly difficult, particularly when staff rotated or moved between areas. Splitting bills for larger groups was slow and occasionally error-prone, adding unnecessary friction at the end of an otherwise well-run event.
For managers, visibility was another challenge. Once away from the till, it was hard to maintain a clear view of how service was performing across the venue. Understanding sales patterns, monitoring bar performance, or spotting emerging bottlenecks in real time was difficult with limited reporting and oversight.
The team needed a system that could keep pace with the reality of events-led hospitality. Something fast enough to cope with peak service, flexible enough to handle tabs and complex bills, and clear enough to give managers confidence without needing to stay anchored behind the bar.
What EPOS Cubed Delivered
A platform built for events-led hospitality
Woodbourne House now enjoys a modern, cloud-based EPOS solution designed to support the pace and complexity of an events venue. The focus is on removing friction at the bar, giving staff confidence during busy service, and providing managers with clear, real-time visibility across the operation.
The system works quietly in the background, supporting staff through peak moments and giving the management team better insight into performance without disrupting service.
EFFICIENCY
Faster Tab & Table Management
Staff are now able to process orders quickly and confidently, even during intense peak periods. Tabs are opened, managed and closed with ease, helping queues move faster and reducing pressure behind the bar when demand is at its highest.
Clearer visibility across the venue
Instant oversight during events makes it easier to spot pressure points, understand what is selling, and respond quickly when service needs support.
Confidence for staff & management
By simplifying everyday tasks such as handling tabs, splitting bills and reviewing sales, the system reduces the pressure on the team. Staff now get to focus on guests rather than screens.
What Other Retailers Can Learn
reflections that could help other venues to make improvements.
- Service speed matters: Don’t let bar queues undermine the guest experience; the right EPOS keeps service moving and pressure low during busy moments.
- Keep tabs simple: Managing tabs and split bills doesn’t need to be stressful. Clear, intuitive tools make complex transactions easy for staff and guests alike.
- Visibility builds confidence: Real-time insight into sales and service performance allows managers to step back from the till and stay focused on the event as a whole.
- Choose partners, not providers: Ongoing support from people who understand hospitality makes all the difference when it matters most.
Inside The Venue
A closer look at the spaces, service and entertainment that shape the guest experience
