The Fishermen’s Chippy goes Cloud-first with Storefront™ EPOS

The Fishermen’s Chippy team working behind the counter preparing fish and chips
  • Sector :
  • Fast-Food Service & Events
  • Location:
  • Mevagissey, Cornwall
  • Features:
  • Intuitive Interface, Integrated Reporting, Remote Access
  • Results:
  • Smoother service, confident staff, and real-time visibility

Vision & Context

Keeping pace when the pressure is always on

Running a successful fish and chip shop is as much about service speed as it is about great food. Busy peaks, quick decisions, and keeping service moving even when the queue reaches the door.

The Fishermen’s Chippy has built a loyal following by doing the basics exceptionally well. Fresh food, fast service, and a team that knows how to keep things flowing under pressure. With two busy coastal locations, including Archie’s, consistency matters!

Whether it’s a lunchtime rush or a weekend surge, the experience needs to feel smooth for customers and manageable for staff. Owners need confidence that things are running as they should, even when they’re not on site.

As the business continued to grow, there was a clear desire to make sure the systems behind the counter were helping rather than hindering. Technology needed to keep up with the pace of service, support the team on the floor, and give clear visibility across both locations.

Challenges

When speed matters, problems are highlighted quickly

In fast-moving takeaway environments, small delays are amplified. The legacy EPOS system struggled to cope with the realities of busy service periods, where orders stack up quickly and staff need systems that respond instantly.

Queues could build during peak times, and limited visibility made it difficult to understand how each site was performing without being physically present. Reporting was available, but not always when it was needed most.

For the team, the priority was simple. They wanted tools that were easy to use during the rush, didn’t slow service down, and allowed them to focus on customers rather than screens.

For management, the challenge was confidence. Confidence that both sites were operating smoothly, that data was accurate, and trust that they could check in on performance, sales and trends from anywhere, at any time.

What was needed was a modern EPOS platform that matched the pace of the business and supported the people running it, not one that demanded workarounds during the busiest moments of the day.

What EPOS Cubed Delivered

Cloud-based EPOS built for speed, pressure, and visibility

EPOS Cubed provides The Fishermen’s Chippy with a cloud-based EPOS platform designed to support fast-moving takeaway environments, without adding complexity for the team using it.  Rather than changing how the business operates, the system adapts to the reality of busy service, multiple sites and constant movement.

confidence

Visibility across locations

Storefront™ gives real-time insight into sales and performance. Owners and managers can see what’s happening, whether they’re on-site or not, bringing reassurance during busy periods and clarity when reviewing performance. 

Customer service icon showing two people in conversation with a speech bubble

Faster, simpler service

Orders flow smoothly, staff spend less time navigating screens, and queues move faster. That ease of use allows the team to focus on serving customers rather than managing the system.

Cloud and signal icon.

Access anytime & anywhere

With cloud access built in, performance data, reports and trends are always available. Whether checking in between sites or reviewing the day from home, the team has the information they need, when they need it.

"The difference has been fantastic. From day one, the support has been brilliant, friendly, patient, and genuinely helpful."
SamanthaGeneral Manager
“It’s so easy to use. Everyone feels confident using Storefront, and the live reports give us instant visibility.”
SamanthaGeneral Manager
“Being able to manage things remotely on my phone has been a game changer! I can see how both shops are doing at any time, from anywhere.”
SamanthaGeneral Manager

Lessons for Other Food Businesses

What busy takeaway owners can take from this

  1. Ease of use matters: Your EPOS should work for everyone on the team, not just a handful of trained users. When systems are intuitive, staff can step in confidently.
  2. Cloud access is key: Being able to check in on performance anytime, anywhere gives owners and managers peace of mind. It removes the need to always be on site.
  3. Real-time data keeps service moving: Up-to-date reporting turns information into quick decisions. That visibility keeps service running smoothly when demand spikes.
  4. Choose partners, not providers: Having support from people who understand your sector matters. Look for partners who know how your business actually operates.

Inside The Chippie

a place where great food and fast service come together

Fish and chips served in a takeaway box with The Fishermen’s Chippy food truck in the background
Entrance to The Fishermen’s Chippy in Mevagissey with welcome sign and classic fish and chips branding
Freshly cooked fish and chips with mushy peas and tartare sauce at Archie’s Fish and Chips
Freshly cooked burger served by Mevagissey harbour with water in the background
Golden battered fish and chips served by Mevagissey harbour with boats in the background
Traditional fish and chip fryer with baskets of chips cooking in hot oil
Quiet sandy beach and coastline near Mevagissey in Cornwall
Pan-fried fish served with fresh salad at The Fishermen’s Chippy in Mevagissey
Freshly prepared homemade fishcakes ready for cooking at The Fishermen’s Chippy in Mevagissey
The Fishermen’s Chippy shopfront in Mevagissey, Cornwall on a sunny day
Fresh whole fish being prepared in The Fishermen’s Chippy kitchen
Traditional fish and chip fryer in use inside The Fishermen’s Chippy kitchen
Fresh cod fillets laid on ice ready for preparation at The Fishermen’s Chippy
Cornish coastline with sandy beach and rocky shoreline overlooking the sea
The Fishermen’s Chippy mobile fish and chips van set up at an outdoor event in a park
Fishing boats moored in Mevagissey harbour on the Cornish coast
Serving fish and chips from The Fishermen’s Chippy mobile catering unit at an outdoor event
Traditional fish and chips menu board outside The Fishermen’s Chippy
Sacks of Cornish chipping potatoes used at The Fishermen’s Chippy
Fresh raw seafood including squid, scallops, and fish prepared at The Fishermen’s Chippy
Crispy squid rings served with tartare sauce and lemon at The Fishermen’s Chippy
The Fishermen’s Chippy sign on the harbourfront in Mevagissey, Cornwall
Fishing boats moored in Mevagissey harbour on the Cornish coast
Battered fish and chips served in a tray overlooking the sea at The Fishermen’s Chippy
The Fishermen’s Chippy team working behind the counter preparing fish and chips
The Fishermen’s Chippy team serving traditional fish and chips from their mobile food truck
Close-up of a homemade fishcake cut open, showing flaky fish filling with lemon wedge at The Fishermen’s Chippy
Malt vinegar being poured over freshly cooked chips beside golden battered fish at The Fishermen’s Chippy
Local fishing boat at sea with seabirds, representing fresh seafood sourcing for The Fishermen’s Chippy
Freshly battered fish being lifted with a spatula above golden chips at The Fishermen’s Chippy

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