- Sector :
- Café & Casual Dining
- Location:
- Douglas, Isle of Man
- Features:
- Fast, Simple Ordering, Remote Access, Reporting
- Results:
- Calmer service during busy periods, Fewer delays at the till
Vision & Context
Making time for service, not screens
Café 360 is a welcoming café on the Isle of Man, known for fresh, seasonal cooking and a relaxed, conversational atmosphere. It’s the kind of place people come to catch up, slow down and feel looked after. Some pop in for a quick coffee. Others stay for much longer.
That sense of ease doesn’t happen by accident. Behind the counter, the team works at pace. Orders, payments and service all need to flow smoothly, while attention stays firmly on the people in front of them.
As the café has grown, the owners have been keen to protect what makes Café 360 special. The experience matters. Customers come back because it feels easy, familiar and human.
Technology plays an important role in supporting that. When it works well, it stays out of the way.
The aim is simple…
Give the team tools that feel natural to use, help them stay present with customers, and remove unnecessary pressure from busy days.
Challenges
When systems start to pull attention away from customers
Busy service periods exposed the limitations of Café 360’s existing setup. Problems included kitchen orders not getting through reliably and payments slowing things down just when it mattered most. Staff were often pulled away to deal with technology issues when what they actually wanted was to be serving customers.
From a management perspective, once away from the counter, visibility dropped off. Understanding how the café was performing meant waiting until later, when reports were available, rather than having insight in the moment. That made it harder to respond quickly or feel confident about how the day was going.
Over time, the system began to feel like it was getting in the way. Instead of quietly supporting service, it demanded attention at precisely the wrong times.
The team needed an EPOS platform that worked reliably at the pace of hospitality, reduced friction at the counter, and allowed them to stay focused on what mattered most: good food, good service and good conversation.
What EPOS Cubed Delivered
A calmer, more supportive way of working
EPOS Cubed provided Café 360 with Storefront™, a cloud-based EPOS designed to support service-led environments without adding complexity. Rather than asking the team to change how they worked, the system fitted around the way the café already operated.
confidence
Smoother service at busy periods
Storefront™ simplifies ordering and payments, helping the team move quickly when queues build. With fewer interruptions at the till, staff can stay engaged with customers and keep service flowing naturally.
Insight beyond the counter
Real-time access to sales and performance data means the team no longer has to be tied to the till to understand how the café is doing. Key insights are always available when needed.
Systems to support people
Designed to be intuitive and reliable, Storefront™ fades into the background during service. That confidence allows staff to focus on hospitality rather than screens or second-guessing the system.
Lessons for Other Cafés
What other busy café owners and managers can learn from this
- Service flow matters more than features: Systems should support the natural pace and flow of hospitality, especially during busy moments. Cool features are great but never at the expense of the customer experience.
- Being present builds better experiences: When staff aren’t being constantly pulled away to deal with technology issues, customers experience a positive difference.
- Visibility creates confidence: Real-time insight helps owners and managers step back without losing control.
- Good technology stays out of the way: The best EPOS solutions support people quietly, rather than demanding attention.
Inside The Café
coffee, crumbs and conversation
